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TOP QUESTIONS ASKED
What are your shipping fees?
US:
|
Order Total
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UPS Ground
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UPS 2 Day
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UPS Standard Overnight
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|
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Delivery in 5-7 Business Days
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Delivery in 2-3 Business Days
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Delivery by Next Business Day
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1 item
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$5.00
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$18.95
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$28.95
|
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2 items
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$5.00
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$20.95
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$30.95
|
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3 items
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$5.00
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$22.95
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$32.95
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4 items
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$5.00
|
$24.95
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$34.95
|
|
5+ items
|
$5.00
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$26.95
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$36.95
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International:
We're proud to offer international shipping. Please
click here for our international shipping rates. Remember, shipments outside
of the U.S. may be subject to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary by country and by what was
ordered, we are not able to supply an estimated cost. Please contact your customs
office for more information.
Once your package leaves our warehouse, you should receive it in about seven days.
If an order is placed with us and then refused, you will be responsible for the
original shipping costs, as well as any duties, taxes and/or customs charges that
were incurred in shipping the package. These amounts will be subtracted from your
merchandise refund. We've made every effort to minimize our international shipping
charges and only charge our cost for these services.
When will my order be shipped? When will it
arrive?
If your order was placed Monday thru Thursday it will be shipped the same day or
the day after. If your order was placed on Friday prior to 3:00pm PST, the order
may be shipped the same day, if not it will be shipped on Monday. You will receive
an e-mail confirmation once your order has shipped. Prior to checking out, you will
see several estimated arrival dates, depending on the type of shipping you select.
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped. When you enter
your credit card information on the final review page, we'll give you an order confirmation
number. You will also immediately receive an e-mail confirming that your order has
been received. We will send you another e-mail to notify you when your order has
been shipped and we've charged your credit card.
What's the status of my order? How do I track
my order?
Once you have placed an order, you can check on its status at any time. To track
your order from this page, go here. Once an order has
shipped, you will receive a shipment confirmation email that will contain your tracking
information.
What's your return policy?
We guarantee our merchandise to be free of manufacturing defects and will accept
any defective item for refund or exchange (Spy Optic gift certificates are non refundable).
Spy Optic will issue a refund within 30 days of purchase in the form and amount
tendered for the original transaction. All returns or exchanges must be unworn,
unused and in their original condition with receipt and tags attached. Merchandise
received after 30 days will only be accepted at our discretion for an online store
credit.
We offer pre-paid return labels for easy return or exchange of your merchandise.
Once the merchandise is received, we will deduct a $5 processing and shipping fee
from the amount refunded to the shopper's credit card. We will only refund shipping
charges if we sent the wrong item or the item sent was defective. The return/exchange
value is determined by the amount listed on the invoice, or the last retail price
of the item. Please note: We do not accept returns on products that were not purchased
via this website. Returns and exchanges will only be accepted with a completed return form. Log into your account,
click on "View Order" and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page and include it in your
return box.
How do I warranty my glasses/goggles?
What is covered under warranty?
SPY Optic, Inc. (SPY) provides a one-year warranty against manufacturing defects
from the date of purchase. SPY will replace any current style which is determined
to be defective.*
Coverage is valid with dated proof of purchase from an authorized SPY+ dealer (eBay
is not an authorized dealer, any warranty issues with eBay sales must be made with
the seller). If you do not have your receipt, and your issue has otherwise been
deemed under warranty, we can replace your frame for a nominal processing fee ($20
for non-polarized, $30 for polarized). Scratched lenses as a result of normal use
are not covered by this warranty. SPY+ does offer a replacement service for items
not covered under warranty. If you have scratched lenses in your SPY+ frames, the
entire sunglass can be replaced at a discounted rate. Please fill out the online
submission form or
email warranty@spyoptic.com or call 800-779-3937
for more info. No returns or exchanges are available on replacement products; all
orders are final. Please DO NOT send in your package without first acquiring a return
authorization number (R.A. #) via our online
submission form or by calling customer service at 800-SPY-EYES
*International customers please visit our
Dealer Locator page to find a dealer/distributor in your area to manage
your warranty request.
Can I get replacement lenses for my Sunglasses?
Which styles are they available for?
Replacement lenses are offered for our Performance series. These models include:
Screw, Alpha, Quanta, OTF, Rivet, Diablo, and HSX. We offer a replacement program
for our fashion frames. Please email customer service at
info@spyoptic.com for details.
Do you offer Gift Cards?
Yes, we do! Our electronic Gift Certificates are sent via e-mail to any individual
with a valid e-mail address. The recipient of an electronic Gift Card will receive
an e-mail with a Gift Card code redeemable online only.
Click here for more information.
If you can't find your question above, look in one of the categories below:
ORDERING QUESTIONS
Do you offer Gift Certificates?
Yes, we do! Our electronic Gift Certificates are sent via e-mail to any individual
with a valid e-mail address. The recipient of an electronic Gift Card will receive
an e-mail with a Gift Card code redeemable online only.
Click here for more information.
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped. When you enter
your credit card information on the final review page, we'll give you an order confirmation
number. You will also immediately receive an e-mail confirming that your order has
been received. We will send you another e-mail to notify you when your order has
been shipped and we've charged your credit card.
Why should I become a registered user?
You won't have to re-enter your credit card, shipping or billing information; when
you place an order they will be filled in automatically. Also, registering makes
gift giving simple. Your family and friends' information can be saved in your Address
Book, so you avoid typing in their information each time you send a gift.
Click here to register now.
Why did you call or e-mail me to verify my
order?
For your own security and protection, if in the normal course of fraud control we
find something suspicious regarding your order, we will call or e-mail you to verify
your information.
How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking
number and a link to where you can track it online.
How do I change or cancel an order?
To cancel an order you recently completed, simply go to this
page, log in and then click "cancel order." If for any reason you would
like to change your order, please contact customer
service as soon as possible. We will make every effort to accommodate your
request. However, keep in mind our system is designed to fulfill orders as quickly
as possible. As a result, we cannot cancel or change an order once it has entered
the shipping process.
What are my payment options?
We accept Visa, Mastercard, American Express and PayPal.
Are purchases on this website really tax free?
We collect sales tax only in California where we have a physical office.
Is ordering over the internet secure?
PRODUCT QUESTIONS
Can I get replacement lenses for my Sunglasses?
Which styles are they available for?
Replacement lenses are offered for our Performance series. These models include:
Screw, Alpha, Quanta, OTF, Rivet, Diablo, and HSX. We offer a replacement program
for our fashion frames. Please email customer service at
info@spyoptic.com for details.
What are Trident™ Polarized Lenses?
Every SPY® polarized sunglass features premium injected Trident™ polarized lenses.
Sunlight is one crazy mother-we've accepted this-but through Trident™ polarization we filter sunlight's
hyperactive, glared-filled rays into a stream of clean, clear light. This effectively reduces up to 99%
of glare (especially from water, pavement, or other reflective surfaces), allowing wearers to see clearer
and last longer in the elements.
What is ANSI certified and which styles are
offered with this certification?
Our shades make you look cool and help you see cool things, certainly, but they're
also designed to keep your eyeballs protected and in your head. That's why we made
sure this pair of specs was ANSI Z87.1 certified for lens retention and high mass
impact resistance. That means if something hits you in the face (or if your face
hits something), the lenses will resist ejecting, they won't shatter, and the frame
won't break. One test these badass optics endured is a 1/4-inch metal ball blasted
at the them at more than 100 mph. The other is a 1.1 lb. pointed projectile dropped
on them from more than 4 feet up.
How should I clean my sunglasses?
Rinse the lens with tap water gently to remove any dirt or loose objects from the
lens. Blot the lens dry with a soft cloth and gently polish to remove any smudges.
Rubbing alcohol can also be used to clean the lens. Be careful not to get excessive
alcohol on the frame paint.
How do I read your frame measurements?
The frame measurements correspond to the width of the lens, the width of the nose,
and the length of the temple. For example, the Lacrosse Frame Measurements are 61-16-129.
61mm is the width of the lens from left to right, 16mm is the width of the nose,
and 129mm is the length of the temple.
What kind of UV protection does SPY offer?
All Spy lenses and goggle lenses offer 100% UV A, B & C protection.
What color lenses are best for specific conditions?
Spy has a wide range of lenses for every condition imaginable. In general, the best
all around sunglass lenses are gray or bronze. Gray has the truest color while bronze
enhances colors and offers outstanding definition and depth perception. In low light
conditions (overcast, snowing), lens colors such as clear, persimmon (orange), yellow
and rose are the best. We also offer mirrored lenses that are best for the brightest
conditions.
Which SPY goggles can be used with helmets?
All current SPY goggles are helmet compatible.
How should I clean my goggles?
Special care is required for optimum performance. When the inner lens surface gets
wet it becomes soft and is very susceptible to scratching. Do not rub the lens when
this happens. Blot the lens with a soft cloth to remove the moisture or allow to
air dry. When the lens has been thoroughly dried at room temperature, you may then
gently polish it with a soft cloth to remove any smudges. The inner and outer side
of the lens should generally be cleaned with tap water only. Rinse and follow the
instructions above for drying.
EVERYTHING YOU WANTED TO KNOW ABOUT THE SPY HAPPY LENS™
What is the Happy Lens™?
The all new, patent-pending SPY Happy Lens™ fuses years of optics design experience with a large and growing body of scientific research to redefine lens innovation and is the only lens technology designed to maximize the best transmission of the sun's "good" rays (specific long-wave blue light), while still blocking out its "bad" rays (UV and short-wave blue light). Exposure to the "good" rays has been shown to help align the human body's rhythm with its natural preference for specific color and wavelengths, creating positive changes that can help harmonize our body-creating a positive physiological "uplift" in mood and alertness. Additionally, the SPY Happy Lens™ is polarized and has color and contrast enhancements that are so clear you can feel the difference. In short, the SPY Happy Lens™ helps you not only SEE BETTER, but FEEL BETTER.
How does the Happy Lens™ work?
The innovative SPY Happy Lens™ is designed with a special, proprietary lens curve that transmits a specific maximized amount of good rays while still blocking the bad. The SPY Happy Lens™ lets you SEE BETTER by providing the ultimate viewing experience-a crisp, color and contrast-enhancing lens with Trident™ polarization technology to block the sun's harmful rays while providing an unrivaled visual experience that taps into the body's natural desire of the "good" rays. These "good" rays not only help create this vivid visual experience, they have a lasting positive impact on the body that can be felt after the lenses have been taken off... FEEL BETTER.
What are the benefits of the SPY Happy Lens™?
The most significant benefit of SPY's Happy Lens™ is that it allows in a specific maximized amount and range of "good" rays (long-wave blue light). Like other premium SPY sunglasses, it also protects our eyes from debris, glare, and the "bad" rays (UV and short-wave blue light). Research has shown that these specific good rays are key to promoting balance in the body. These studies state: When the human body is exposed to long-wave blue light through the eyes, a positive physiological "uplift" in mood and alertness occurs. In short, this contributes to us being happy.
Is the SPY Happy Lens™ better than a polarized lens?
Yes! It's like polarized lenses on steroids! The SPY Happy Lens™ not only features our patent-pending Happy Lens™ technology, it has Trident® polarization and color and contrast-enhancement so clear you can see the difference. Literally!
What was the inspiration behind the SPY Happy Lens™?
SPY has been an innovator in sunglass technology and styling since its beginning. In 1994, it developed the game-changing Scoop® ventilation system to help keep its sunglasses and goggles fog-free. SPY made several other innovations since, including Trident® polarization, the Lock Steady™ fingerprint-free lens changing system, and the Fast Track™ performance lens change system, among others. After our product team worked with scientists to cull from the large and growing body of research on the positive "uplift" affects of "good" rays (specific long-wave blue light), we endeavored to create a lens technology that offered the benefits of these "good" rays-which are largely blocked out by all other lenses-but still protected from the "bad" rays.
Isn't blue light harmful to our eyes?
"Bad" light waves-which include Ultraviolet (UV) and High Energy Visible (HEV)/short-wave blue light-have been linked to several sunlight-related eye diseases, such as development and progression of age-related macular degeneration (AMD), a degenerative disease of the retina for which there is currently no cure.
On the other side of the light spectrum, studies have shown that a specific range of long-wave blue light (the "good" rays) promotes balance in the body. More specifically, research has suggested that exposure to the range of good long-wave blue light helps create a positive physiological "uplift" in mood and alertness.
Is the SPY Happy Lens™ for everyone?
Yes! Once we tapped into the science behind the sun's "good" rays, we realized that the technology of allowing in the maximum amount possible would be beneficial to virtually anyone who wears sunglasses. The SPY Happy Lens™ technology was born of our desire to help people SEE BETTER and FEEL BETTER.
How does the SPY Happy Lens™ help you feel better?
The SPY Happy Lens™ lets in more of the "good" rays (specific long-wave blue light) than any other sunglass lens, while still blocking the "bad" (UV and short-wave blue light). Studies around the "good" rays have shown that specific light works in harmony with the human body, creating a positive physiological "uplift" in mood and alertness.
How does the SPY Happy Lens™ help you see better?
The SPY Happy Lens™ has color and contrast-enhancing lenses that are so clear and crisp you can feel the difference right when you put them on. Because they allow in much more of the "good" rays (specific long-wave blue light) the visual experience is much more vibrant and clear. Plus, it's polarized, which provides maximum glare reduction for even greater comfort and clarity around water or road reflection while driving or riding.
What other industries utilize this technology?
Studies on the benefits of the sun's "good" rays have inspired other products based on these scientific findings. Special light bulbs that recreate the "good" rays are currently being marketed to help "alleviate the symptoms of winter blues," stating their "energy light produces a particular kind of blue light that occurs naturally on very sunny, clear days. Special receptors in the eyes absorb this blue light which makes you feel energetic whenever you need it." Specific long-wave blue light is used to treat Seasonal Affective Disorder (SAD), whereby light boxes are used to expose patients to certain wavelengths. Windowpanes in offices and homes are now able to be made with panes that let in some "happy" light. The Happy Lens™ is the only sunglass that addresses the benefits of the "good" rays by allowing the maximal balanced amount to transmit through its patent-pending lens curve.
Wouldn't I get more "good" rays if I don't wear Happy Lens™ sunglasses at all?
Of course, but you would also get all the "bad" rays that the Happy Lens™ blocks out. The bad rays can cause macular degeneration to your eyes.
Will Happy be available in moto goggles?
It looks to be available by Fall 2013. Braaappp!!!
Will Happy be available in Optical Rx?
Will Happy be available in snow goggles?
Dude, we're working on it, but it won't be available until the fall of 2014.
Will the Happy Lens™ get me laid?
Just keep smiling. It's bound to happen.
PRESCRIPTION EYEWEAR 101
How do I order prescription eyewear?
Once you have placed your prescription order, fax or email us your prescription
complete with pupil distance along with your order number.
How long does an RX order take?
Orders take 10-14 business days once your prescription is received. Please fax or
email your prescription, complete with pupil distance once you have placed your
order.
What is your return policy on RX glasses?
All sales are final on RX orders, with exception of manufacturing defects.
What is Spectra Coating?
A reflective coating applied to the outside of the lens to give it a shiny, mirrored
look. Mirror coated lenses absorb a bit more light than uncoated lenses but because
the mirror coating is applied to the surface of the lens, extra care must be taken
when cleaning a mirrored lens to prevent scratching and other damage to the surface.
Lens cleaning cloths should be used rather than abrasive cotton or paper towels.
Mild dishwashing soap is a good cleaner, but don't use other household cleaners
such as Windex. This coating is not recommended on clear lenses.
Click here to register now.
What is Anti-Reflective Coating?
This coating is applied to the inside surface of the lens to minimizing the amount
of light reflected by your lenses thus reducing annoying reflections and distracting
glare which may cause headaches or interfere with vision clarity. Regular lenses
reflect a very small amount of light back into your eye, possibly skewing vision;
anti-reflective coating helps to prevent this anomaly.
SHIPPING QUESTIONS
What are your shipping fees?
US:
|
Order Total
|
UPS Ground
|
UPS 2 Day
|
UPS Standard Overnight
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$5.00
|
$18.95
|
$28.95
|
|
2 items
|
$5.00
|
$20.95
|
$30.95
|
|
3 items
|
$5.00
|
$22.95
|
$32.95
|
|
4 items
|
$5.00
|
$24.95
|
$34.95
|
|
5+ items
|
$5.00
|
$26.95
|
$36.95
|
International:
We're proud to offer international shipping. Please
click here for our international shipping rates. Remember, shipments outside
of the U.S. may be subject to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary by country and by what was
ordered, we are not able to supply an estimated cost. Please contact your customs
office for more information.
Once your package leaves our warehouse, you should receive it in about seven days.
If an order is placed with us and then refused, you will be responsible for the
original shipping costs, as well as any duties, taxes and/or customs charges that
were incurred in shipping the package. These amounts will be subtracted from your
merchandise refund. We've made every effort to minimize our international shipping
charges and only charge our cost for these services.
When will my order be shipped? When will it
arrive?
If your order was placed Monday thru Thursday it will be shipped the same day or
the day after. If your order was placed on Friday prior to 3:00pm PST, the order
may be shipped the same day, if not it will be shipped on Monday. You will receive
an e-mail confirmation once your order has shipped. Prior to checking out, you will
see several estimated arrival dates, depending on the type of shipping you select.
What's the status of my order? How do I track
my order?
Once you have placed an order, you can check on its status at any time. To track
your order from this page, go here. Once an order has
shipped, you will receive a shipment confirmation email that will contain your tracking
information.
What's the difference between "Order Date"
and "Ship Date"?
On most websites, "Order Date" and "Ship Date" are not the same. For example, if
you place an order on Friday at 11:00pm PST, your package will not ship until after
the weekend. When you place an order, you'll see an "Estimated Ship Date" on the
order page. If you opted for 2nd Day Shipping, you will receive your package two
days after it ships. In some cases this does not necessarily mean two days after
you placed the order. Although most orders are shipped the same or next day, please
take weekends and holidays into account when considering the shipping date.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
If I send my package as a gift, will the recipient
receive the invoice?
Yes. If you would like us to remove the invoice from the package, please send us
an e-mail immediately after your order is placed by using
this form.
INTERNATIONAL SHIPPING AND RETURN QUESTIONS
For International Sales Questions click here
RETURN/EXCHANGE QUESTIONS
What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept
any defective item for refund or exchange (Spy Optic gift certificates are non refundable).
Spy Optic will issue a refund within 30 days of purchase in the form and amount
tendered for the original transaction. All returns or exchanges must be unworn,
unused and in their original condition with receipt and tags attached. Merchandise
received after 30 days will only be accepted at our discretion for an online store
credit. We offer pre-paid return labels for easy return or exchange of your merchandise.
Once the merchandise is received, we will deduct a $5 processing and shipping fee
from the amount refunded to the shopper's credit card. We will only refund shipping
charges if we sent the wrong item or the item sent was defective. The return/exchange
value is determined by the amount listed on the invoice, or the last retail price
of the item. Please note: We do not accept returns on products that were not purchased
via this website. Returns and exchanges will only be accepted with a completed return form. Log into your account,
click on "View Order" and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page and include it in your
return box.
Where do I ship my return/exchange?
Returns and exchanges must be mailed to the address on our return form. We offer
a convenient pre-paid return shipping label to make your return easy. You must use
our return form to properly process your return/exchange. Go
here, log in, click on "View Order" and on the following page click on the
"Return or Exchange Items" link. Follow the easy steps, print the final page and
include it in your return box.
How should I ship my return/exchange?
Pack and seal your box securely, in the original package if possible, and use the
convenient pre-paid return shipping label. To be properly processed, you return/exchange
must include a completed return form. Return/Exchange forms can be located on our
site by clicking here. Log in, click on "View Order"
and on the following page click on the "Return or Exchange Items" link. Follow the
easy steps, print the final page and include it in your return box. Pre-paid return
packages are sent via UPS Ground and must be deposited at a UPS store or postal
locations with a UPS drop box. Packages must be returned prepaid. We do not accept
COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within
7 business days. If there is a refund due, a credit will be issued in the original
form of payment. The credit may not show up until your credit card's next monthly
billing cycle. You will be notified via email to the address listed on your order
when this transaction has taken place. Please note that your banking institution
may require additional days to process and post this transaction to your account
once they have received the information from us. When processing your exchange we
automatically credit you in the original form of payment and reauthorize a new payment
for your exchange. If you have used a banking or debit card your financial institutions
policies may result in a non-sufficient funds charge if you are executing a return/exchange.
REGISTRATION & WARRANTY QUESTIONS
Why should I register my product?
Thank you for your SPY Optic purchase, welcome to the SPY+ family! Registering your
product takes a second but provides benefits that last a lifetime. You will receive
a permanent record of ownership and we will keep you in-the-know about SPY products
and happenings. Whatcha waiting for, click on over to the registration online submission form.
What is covered under warranty?
SPY Optic, Inc. (SPY) provides a one-year warranty against manufacturing defects
from the date of purchase. SPY will replace any current style which is determined
to be defective.*
Coverage is valid with dated proof of purchase from an authorized SPY+ dealer (eBay
is not an authorized dealer, any warranty issues with eBay sales must be made with
the seller). If you do not have your receipt, and your issue has otherwise been
deemed under warranty, we can replace your frame for a nominal processing fee ($20
for non-polarized, $30 for polarized). Scratched lenses as a result of normal use
are not covered by this warranty. SPY+ does offer a replacement service for items
not covered under warranty. If you have scratched lenses in your SPY+ frames, the
entire sunglass can be replaced at a discounted rate. Please fill out the online
submission form or
email warranty@spyoptic.com or call 800-779-3937
for more info. No returns or exchanges are available on replacement products; all
orders are final. Please DO NOT send in your package without first acquiring a return
authorization number (R.A. #) via our online
submission form or by calling customer service at 800-SPY-EYES
*International customers please visit our
Dealer Locator page to find a dealer/distributor in your area to manage
your warranty request.
How do I warranty my glasses/goggles?
MISCELLANEOUS QUESTIONS
I bought your product on eBay, is it authentic?
To be sure that you're not buying a counterfeit product, we suggest you shop on
our website or from one of our authorized retailers. None of our authorized dealers
is authorized to sell our product on eBay or other auction sites.
Can you tell me when new products or special
promotions are announced?
Yes. Simply register with us and you will
be eligible to receive e-mail updates on new products, sales, events and other special
announcements. Click here to get started.
What is the Address Book and how do I use
it?
Registered users can store the addresses of their friends and family online, so
when you want to send a gift, you don't have to search for his/her address...we'll
hold on to it for you! Go here to update
your address book.
Where is the nearest store near me?
Searching for a store near you that sells our products is easy, just go to our store locator page.
Are the products on the website the same as
in the stores?
Yes. Although our website may have a greater selection than a store in your area,
the products are the same. To find a store in your area, go to this
page.
Why can't I select the color/size combination
I want?
It's possible that the color/size combination you want is not in stock. For example,
we may have your size in stock but not the color. Or we may have the color, but
not your size. You can email our customer service
department if what you're looking for is out of stock, they may be able
to help you in terms of when the product will be available.
What is your privacy policy?
We will never share your e-mail address or personal information with any third parties.
Any information collected on this website will be used for fraud control, order
verification or internal marketing purposes only. For more details on our privacy
policy, click here.
Is my personal and credit card information
safe on your website?
Yes. We've taken several steps to ensure all information received from our online
visitors is secure from unauthorized access and use. All transactions are completed
on a secure server. In secure mode, your computer and our server send data back
and forth in an encrypted format.
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