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FAQs

TOP QUESTIONS ASKED

What's this Happiness Guarantee all about?

We're so confident that the Happy Lens™ will be the best sunglass experience you've ever had that if you're not completely satisfied we'll let you return them for a full refund - including your initial shipping charges and return shipping. This guarantee only applies to Happy Lens™ product purchased in the United States, and returns must be processed within a 14-day period after purchase. For additional program details and to set up your return please call our toll free number at (800) 779-3937. Ready to get Happy? Click here to view our entire Happy Lens™ collection.

What are your U.S. shipping fees?

Order Total

UPS Ground

UPS 2 Day

UPS Standard Overnight

 

Delivery in 5-7 Business Days

Delivery in 2-3 Business Days

Delivery by Next Business Day

1 item

$0

$18.95

$28.95

2 items

$0

$20.95

$30.95

3 items

$0

$22.95

$32.95

4 items

$0

$24.95

$34.95

5+ items

$0

$26.95

$36.95

When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. However we do get an authorization from your card issuer. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

How do I warranty my glasses/goggles?

Visit http://www.spyoptic.com/warranty to fill out a warranty request.

What's your return policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or store credit. Spy Optic will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns must be unworn, unused and in their original condition with receipt and tags attached. Merchandise received after 30 days will only be accepted at our discretion for an online store credit. Please click here to request your Return Authorization.

Once on www.spyoptic.com/returns:

Request your RMA above by entering your order # and email address. Follow the directions as indicated. We recommended that you ship your return using a carrier who will provide a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your Return. 

You will be notified via email once your approved return has been received and processed. Refunds, Store Credits and will be processed within 7-10 days. A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from SPY.

For International returns, the customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Returns, refunds, and store credits may be made at the discretion of SPY Inc.

Holiday Returns Policy

Orders placed between November 28, 2014 and December 24, 2014 are eligible for our extended holiday return policy. During this period, we will accept returns* postmarked by January 15, 2015.

*Excludes final sale

What is covered under SPY’s warranty?

SPY Optic, Inc. (SPY) provides a lifetime warranty against manufacturing defects from the date of purchase. SPY will replace any current style which is determined to be defective. Scratched lenses as a result of normal use are not covered by this warranty. SPY+ does offer a replacement service for items not covered under warranty. If you have scratched lenses in your SPY+ frames, the entire sunglass can be replaced at a discounted rate. Please fill out the REPLACEMENT PROGRAM form to take part in the replacement program.

Traditional warranty coverage is valid with dated proof of purchase from an authorized SPY+ dealer (eBay is not an authorized dealer, any warranty issues with eBay sales must be made with the seller). If you do not have your receipt, and your issue has otherwise been deemed under warranty, we can replace your frame for a nominal processing fee ($20 for non-polarized, $30 for polarized). Please fill out the online submission form ONLINE WARRANTY SUBMISSION or email warranty@spyoptic.com or call 800-779-3937 for more info. International customers please visit our Dealer Locator page to find a dealer/distributor in your area to manage your warranty request. No returns or exchanges are available on replacement products; all orders are final. Please DO NOT send in your package without first acquiring a return authorization number (R.A. #) via our ONLINE WARRANTY SUBMISSION or by calling customer service at 800-SPY-EYES.

Can I get replacement lenses for my Sunglasses? Which styles are they available for?

Replacement lenses are offered for our Performance series. These models include: Cutter, Daft, Screw, Alpha, Quanta, OTF, and Rivet. We offer a replacement program for our fashion frames, click here for details.

ORDERING QUESTIONS

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. However we do get an authorization from your card issuer. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information. We may reject a suspicious order even if we got an authorization.

How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

What are my payment options?

All prices are displayed in US Dollars.

We accept Visa, Mastercard, American Express and PayPal.

Are purchases on this website really tax free?

We collect sales tax only in California where we have a physical office.

PRODUCT QUESTIONS

Can I get replacement lenses for my Sunglasses? Which styles are they available for?

Replacement lenses are offered for our Performance series. These models include: Cutter, Daft, Screw, Alpha, Quanta, OTF, and Rivet. We offer a replacement program for our fashion frames. Please email customer service at info@spyoptic.com for details.

What are Trident™ Polarized Lenses?

Every SPY® polarized sunglass features premium injected Trident™ polarized lenses. Sunlight is one crazy mother-we've accepted this, but through Trident™ polarization we filter sunlight's hyperactive, glared-filled rays into a stream of clean, clear light. This effectively reduces up to 99% of glare (especially from water, pavement, or other reflective surfaces), allowing wearers to see clearer and last longer in the elements.

What is ANSI certified and which styles are offered with this certification?

Our shades make you look cool and help you see cool things, certainly, but they're also designed to keep your eyeballs protected and in your head. That's why we made sure this pair of specs was ANSI Z87.1 certified for lens retention and high mass impact resistance. That means if something hits you in the face (or if your face hits something), the lenses will resist ejecting, they won't shatter, and the frame won't break. One test these badass optics endured is a 1/4-inch metal ball blasted at the them at more than 100 mph. The other is a 1.1 lb. pointed projectile dropped on them from more than 4 feet up.

How should I clean my sunglasses?

Rinse the lens with tap water gently to remove any dirt or loose objects from the lens. Blot the lens dry with a soft cloth and gently polish to remove any smudges. Rubbing alcohol can also be used to clean the lens. Be careful not to get excessive alcohol on the frame paint.

How do I read your frame measurements?

The frame measurements correspond to the width of the lens, the width of the nose, and the length of the temple. For example, the Lacrosse Frame Measurements are 61-16-129. 61mm is the width of the lens from left to right, 16mm is the width of the nose, and 129mm is the length of the temple.

What kind of UV protection does SPY offer?

All Spy lenses and goggle lenses offer 100% UV A, B & C protection.

What color lenses are best for specific conditions?

Spy has a wide range of lenses for every condition imaginable. In general, the best all around sunglass lenses are gray or bronze. Gray has the truest color while bronze enhances colors and offers outstanding definition and depth perception. In low light conditions (overcast, snowing), lens colors such as clear, persimmon (orange), yellow and rose are the best. We also offer mirrored lenses that are best for the brightest conditions.

Which SPY goggles can be used with helmets?

All current SPY goggles are helmet compatible. Our standard straps are designed to be worn on the outside of the helmet, while Snow models with our Flight Strap are made to be worn under your helmet.

How should I clean my goggles?

Special care is required for optimum performance. When the inner lens surface gets wet it becomes soft and is very susceptible to scratching. Do not rub the lens when this happens. Blot the lens with a soft cloth to remove the moisture or allow to air dry. When the lens has been thoroughly dried at room temperature, you may then gently polish it with a soft cloth to remove any smudges. The inner and outer side of the lens should generally be cleaned with tap water only. Rinse and follow the instructions above for drying.

EVERYTHING YOU WANTED TO KNOW ABOUT THE SPY HAPPY LENS™

What is the Happy Lens™?

The all new, patent-pending SPY Happy Lens™ fuses years of optics design experience with a large and growing body of scientific research to redefine lens innovation and is the only lens technology designed to maximize the best transmission of the sun's "good" rays (specific long-wave blue light), while still blocking out its "bad" rays (UV and short-wave blue light). Exposure to the "good" rays has been shown to help align the human body's rhythm with its natural preference for specific color and wavelengths, creating positive changes that can help harmonize our body—creating a positive physiological "uplift" in mood and alertness. Additionally, the SPY Happy Lens™ is polarized and has color and contrast enhancements that are so clear you can feel the difference. In short, the SPY Happy Lens™ helps you not only SEE BETTER, but FEEL BETTER.

How does the Happy Lens™ work?

The innovative SPY Happy Lens™ is designed with a special, proprietary lens curve that transmits a specific maximized amount of good rays while still blocking the bad. The SPY Happy Lens™ lets you SEE BETTER by providing the ultimate viewing experience-a crisp, color and contrast-enhancing lens to block the sun's harmful rays while providing an unrivaled visual experience that taps into the body's natural desire of the "good" rays. These "good" rays not only help create this vivid visual experience, they have a lasting positive impact on the body that can be felt after the lenses have been taken off... FEEL BETTER.

What are the benefits of the SPY Happy Lens™?

The most significant benefit of SPY's Happy Lens™ is that it allows in a specific maximized amount and range of "good" rays (long-wave blue light). Like other premium SPY sunglasses, it also protects our eyes from debris, glare, and the "bad" rays (UV and short-wave blue light). Research has shown that these specific good rays are key to promoting balance in the body. These studies state: When the human body is exposed to long-wave blue light through the eyes, a positive physiological "uplift" in mood and alertness occurs. In short, this contributes to us being happy.

Is the SPY Happy Lens™ better than a polarized lens?

Yes! It's like polarized lenses on steroids! The SPY Happy Lens™ not only features our patent-pending Happy Lens™ technology, many styles also come with Trident® polarization and color and contrast-enhancement so clear you can see the difference. Literally!

What was the inspiration behind the SPY Happy Lens™?

SPY has been an innovator in sunglass technology and styling since its beginning. In 1994, it developed the game-changing Scoop® ventilation system to help keep its sunglasses and goggles fog-free. SPY made several other innovations since, including Trident® polarization, the Lock Steady™ fingerprint-free lens changing system, and the Fast Track™ performance lens change system, among others. After our product team worked with scientists to cull from the large and growing body of research on the positive "uplift" affects of "good" rays (specific long-wave blue light), we endeavored to create a lens technology that offered the benefits of these "good" rays-which are largely blocked out by all other lenses-but still protected from the "bad" rays.

Isn't blue light harmful to our eyes?

"Bad" light waves-which include Ultraviolet (UV) and High Energy Visible (HEV)/short-wave blue light-have been linked to several sunlight-related eye diseases, such as development and progression of age-related macular degeneration (AMD), a degenerative disease of the retina for which there is currently no cure. On the other side of the light spectrum, studies have shown that a specific range of long-wave blue light (the "good" rays) promotes balance in the body. More specifically, research has suggested that exposure to the range of good long-wave blue light helps create a positive physiological "uplift" in mood and alertness.

Is the SPY Happy Lens™ for everyone?

Yes! Once we tapped into the science behind the sun's "good" rays, we realized that the technology of allowing in the maximum amount possible would be beneficial to virtually anyone who wears sunglasses. The SPY Happy Lens™ technology was born of our desire to help people SEE BETTER and FEEL BETTER.

How does the SPY Happy Lens™ help you feel better?

The SPY Happy Lens™ lets in more of the "good" rays (specific long-wave blue light) than any other sunglass lens, while still blocking the "bad" (UV and short-wave blue light). Studies around the "good" rays have shown that specific light works in harmony with the human body, creating a positive physiological "uplift" in mood and alertness.

How does the SPY Happy Lens™ help you see better?

The SPY Happy Lens™ has color and contrast-enhancing lenses that are so clear and crisp you can feel the difference right when you put them on. Because they allow in much more of the "good" rays (specific long-wave blue light) the visual experience is much more vibrant and clear. Plus, it's polarized, which provides maximum glare reduction for even greater comfort and clarity around water or road reflection while driving or riding.

What other industries utilize this technology?

Studies on the benefits of the sun's "good" rays have inspired other products based on these scientific findings. Special light bulbs that recreate the "good" rays are currently being marketed to help "alleviate the symptoms of winter blues," stating their "energy light produces a particular kind of blue light that occurs naturally on very sunny, clear days. Special receptors in the eyes absorb this blue light which makes you feel energetic whenever you need it." Specific long-wave blue light is used to treat Seasonal Affective Disorder (SAD), whereby light boxes are used to expose patients to certain wavelengths. Windowpanes in offices and homes are now able to be made with panes that let in some "happy" light. The Happy Lens™ is the only sunglass that addresses the benefits of the "good" rays by allowing the maximal balanced amount to transmit through its patent-pending lens curve.

Wouldn't I get more "good" rays if I don't wear Happy Lens™ sunglasses at all?

Of course, but you would also get all the "bad" rays that the Happy Lens™ blocks out. The bad rays can cause macular degeneration to your eyes.

Will Happy be available in moto goggles?

It looks to be available by Spring 2014. Braaappp!!!

Will Happy be available in Optical Rx?

Yes! Coming soon.

Will Happy be available in snow goggles?

Dude, we're working on it, and will be available in the Fall of 2014.

Will the Happy Lens™ get me laid?

Just keep smiling. It's bound to happen.

SHIPPING QUESTIONS

What are your shipping fees?

Order Total

UPS 2 Day

UPS Standard Overnight

 

Delivery in 2-3 Business Days

Delivery by Next Business Day

1 item

$18.95

$28.95

2 items

$20.95

$30.95

3 items

$22.95

$32.95

4 items

$24.95

$34.95

5+ items

$26.95

$36.95

When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here.

What's the difference between "Order Date" and "Ship Date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

RETURN/EXCHANGE QUESTIONS

What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or store credit. Spy Optic will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns must be unworn, unused and in their original condition with receipt and tags attached. Merchandise received after 30 days will only be accepted at our discretion for an online store credit. Please click here to request your Return Authorization.

Holiday Returns Policy

Orders placed between December 2, 2014 and December 24, 2014 are eligible for our extended holiday return policy. During this period, we will accept returns postmarked by January 15, 2015.

Where do I ship my return/exchange?

Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange. Go here to request a return form. Follow the easy steps, print the final page and include it in your return box.

How should I ship my return/exchange?

Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a completed return form. Return/Exchange forms can be located on our site by clicking here.

Request your RMA above by entering your order # and email address. Follow the directions as indicated. We recommended that you ship your return using a carrier who will provide a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your Return. 

When will my credit card be refunded?

You will be notified via email once your approved return has been received and processed. Refunds, Store Credits and will be processed within 7-10 days. A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from SPY.

Returns, refunds, and store credits may be made at the discretion of SPY Inc.

International Returns?

For International returns, the customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Returns, refunds, and store credits may be made at the discretion of SPY Inc.

 

REGISTRATION & WARRANTY QUESTIONS

Why should I register my product?

Thank you for your SPY Optic purchase, welcome to the SPY+ family! Registering your product takes a second but provides benefits that last a lifetime. You will receive a permanent record of ownership and we will keep you in-the-know about SPY products and happenings. Whatcha waiting for, click on over to the registration online submission form.

What is covered under warranty?

SPY Optic, Inc. (SPY) provides a lifetime warranty against manufacturing defects from the date of purchase. SPY will replace any current style which is determined to be defective.* Coverage is valid with dated proof of purchase from an authorized SPY+ dealer (eBay is not an authorized dealer, any warranty issues with eBay sales must be made with the seller). If you do not have your receipt, and your issue has otherwise been deemed under warranty, we can replace your frame for a nominal processing fee ($20 for non-polarized, $30 for polarized). Scratched lenses as a result of normal use are not covered by this warranty. SPY+ does offer a replacement service for items not covered under warranty. If you have scratched lenses in your SPY+ frames, the entire sunglass can be replaced at a discounted rate. Please fill out the online submission form or email warranty@spyoptic.com or call 800-779-3937 for more info. No returns or exchanges are available on replacement products; all orders are final. Please DO NOT send in your package without first acquiring a return authorization number (R.A. #) via our online submission form or by calling customer service at 800-SPY-EYES*International customers please visit our Dealer Locator page to find a dealer/distributor in your area to manage your warranty request.

How do I warranty my glasses/goggles?

Visit http://www.spyoptic.com/warranty to fill out a warranty request.

MISCELLANEOUS QUESTIONS

I bought your product on eBay, is it authentic?

To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers. None of our authorized dealers is authorized to sell our product on eBay or other auction sites.

Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started.

Where is the nearest store near me?

Searching for a store near you that sells our products is easy, just go to our store locator page.

Are the products on the website the same as in the stores?

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, go to this page.

Why can't I select the color/size combination I want?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.