We're proud to offer international shipping. Please click here for our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
Once your package leaves our warehouse, you should receive it in about seven days. If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We've made every effort to minimize our international shipping charges and only charge our cost for these services.

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange (Spy Optic gift certificates are non refundable). Spy Optic will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns or exchanges must be unworn, unused and in their original condition with receipt and tags attached. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
We offer pre-paid return labels for easy return or exchange of your merchandise. Once the merchandise is received, we will deduct a $5 processing and shipping fee from the amount refunded to the shopper's credit card. We will only refund shipping charges if we sent the wrong item or the item sent was defective. The return/exchange value is determined by the amount listed on the invoice, or the last retail price of the item. Please note: We do not accept returns on products that were not purchased via this website. Returns and exchanges will only be accepted with a completed return form. Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.

SPY Inc. (SPY+) provides a one-year warranty against manufacturing defects from the date of purchase. SPY+ will replace any current style which is determined to be defective.*
Coverage is valid with dated proof of purchase from an authorized SPY+ dealer (eBay is not an authorized dealer, any warranty issues with eBay sales must be made with the seller). If you do not have your receipt, and your issue has otherwise been deemed under warranty, we can replace your frame for a nominal processing fee ($20 for non-polarized, $30 for polarized). Scratched lenses as a result of normal use are not covered by this warranty.
SPY + does offer a replacement service for items not covered under warranty. If you have scratched lenses in your SPY+ frames, the entire sunglass can be replaced at a discounted rate. Please email warranty@spyoptic.com or call 800-779-3937 to find out about your options. No returns or exchanges are available on replacement products; all orders are final.
Please DO NOT send in your package without first acquiring a return authorization number (R.A. #) via our online submission form or by calling customer service at 800-SPY-EYES *International customers please visit our Dealer Locater page to find a dealer/distributor in your area to manage your warranty request.

Replacement lenses are available for our Scoop Performance frames: The Alpha, Quanta, Diablo, Mach 2 and HSX. Please call or email customer service for availability. All other frames are considered fashion frames and not intended to have interchangeable lenses. Please contact us about the replacement program.

Yes, we do! Our electronic Gift Certificates are sent via e-mail to any individual with a valid e-mail address. The recipient of an electronic Gift Card will receive an e-mail with a Gift Card code redeemable online only. Click here for more information.

Yes, we do! Our electronic Gift Certificates are sent via e-mail to any individual with a valid e-mail address. The recipient of an electronic Gift Card will receive an e-mail with a Gift Card code redeemable online only. Click here for more information.

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here to register now.

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

To cancel an order you recently completed, simply go to this page, log in and then click "cancel order." If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

We accept Visa, Mastercard, American Express and PayPal.

We collect sales tax only in California where we have a physical office.

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

We're proud to offer international shipping. Please click here for our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
Once your package leaves our warehouse, you should receive it in about seven days. If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We've made every effort to minimize our international shipping charges and only charge our cost for these services.

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed by using this form.

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange (Spy Optic gift certificates are non refundable). Spy Optic will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns or exchanges must be unworn, unused and in their original condition with receipt and tags attached. Merchandise received after 30 days will only be accepted at our discretion for an online store credit. We offer pre-paid return labels for easy return or exchange of your merchandise. Once the merchandise is received, we will deduct a $5 processing and shipping fee from the amount refunded to the shopper's credit card. We will only refund shipping charges if we sent the wrong item or the item sent was defective. The return/exchange value is determined by the amount listed on the invoice, or the last retail price of the item. Please note: We do not accept returns on products that were not purchased via this website. Returns and exchanges will only be accepted with a completed return form. Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.

Returns and exchanges must be mailed to the address on our return form. We offer a convenient pre-paid return shipping label to make your return easy. You must use our return form to properly process your return/exchange. Go here, log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.

Pack and seal your box securely, in the original package if possible, and use the convenient pre-paid return shipping label. To be properly processed, you return/exchange must include a completed return form. Return/Exchange forms can be located on our site by clicking here. Log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. Pre-paid return packages are sent via FedEx Ground and must be deposited at a FedEx store or postal locations with a FedEx drop box. Packages must be returned prepaid. We do not accept COD.

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.

Thank you for your SPY Optic purchase, welcome to the SPY+ family! Registering your product takes a second but provides benefits that last a lifetime. You will receive a permanent record of ownership and we will keep you in-the-know about SPY products and happenings. Whatcha waiting for, click on over to the registration online submission form.

SPY Inc. (SPY+) provides a one-year warranty against manufacturing defects from the date of purchase. SPY+ will replace any current style which is determined to be defective.*

Coverage is valid with dated proof of purchase from an authorized SPY+ dealer (eBay is not an authorized dealer, any warranty issues with eBay sales must be made with the seller). If you do not have your receipt, and your issue has otherwise been deemed under warranty, we can replace your frame for a nominal processing fee ($20 for non-polarized, $30 for polarized). Scratched lenses as a result of normal use are not covered by this warranty.

SPY + does offer a replacement service for items not covered under warranty. If you have scratched lenses in your SPY+ frames, the entire sunglass can be replaced at a discounted rate. Please email warranty@spyoptic.com or call 800-779-3937 to find out about your options. No returns or exchanges are available on replacement products; all orders are final.

Please DO NOT send in your package without first acquiring a return authorization number (R.A. #) via our online submission form or by calling customer service at 800-SPY-EYES

*International customers please visit our Dealer Locater page to find a dealer/distributor in your area to manage your warranty request.

To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers. None of our authorized dealers is authorized to sell our product on eBay or other auction sites.

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started.

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address...we'll hold on to it for you! Go here to update your address book.

Searching for a store near you that sells our products is easy, just go to our store locator page.

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, go to this page.

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.