FAQ

To Our Community:

The health and safety of our staff, retail partners, and customers is a top priority, and as a California-based company, SPY+ is adhering to the recent mandated restrictions. Our team will be working remotely from home, where possible, and following social distancing recommendations.

Our online store is still open, but please expect slower than normal shipping and response times to general inquiries, warranty submissions, and all other requests. Our customer service team will continue to be available during normal business hours and will do their best to get back to you as soon as possible.

You are all a part of the SPY+ family and we believe the best way to get through this is together. Connect with us on social or reach out to customercare@spyoptic.com if you need us. We’ll be here.

- SPY+

UPDATED RETURNS AND WARRANTY INFORMATION:

We are now processing and accepting returns extending back to March 23, 2020. All returns must be unworn, unused, and in their original condition and packaging with receipt and tags attached. Due to the extended return timeframe, the form of payment refunded will be dependent on original order date and may be provided in the form of a physical check.

What's this Happiness Guarantee all about?

What is covered under SPY’s warranty?

What are your U.S. shipping fees?

Can I get some stickers?

Will my credit card be charged immediately?

Where do I ship my return/exchange?

How should I ship my return/exchange?

When will my credit card be refunded?

What about Canadian returns?

When will my order be shipped?

Do you ship to P.O. boxes or APO/FPO addresses?

Do you ship internationally?

Orders

Will my credit card be charged immediately?

What's the status of my order?

Why did you call or e-mail me to verify my order?

How do I know that my order has been shipped?

Products

Can I get replacement lenses for my sunglasses? Which styles are they available for?

What are Trident™ Polarized Lenses?

What is ANSI certified and which styles are offered with this certification?

How should I clean my sunglasses?

How do I read the frame measurements?

What kind of UV protection does SPY offer?

Which SPY goggles can be used with helmets?

How should I clean my goggles?

Happy Lens

What is the Happy Lens™?

How does the Happy Lens work?

What are the benefits of the SPY Happy Lens™?

What's the inspiration behind the Happy Lens™?

Is blue light harmful to our eyes?

Is the SPY Happy Lens™ for everyone?

What other industries utilize this technology?

Wouldn't I get more "good" rays if I don't wear Happy Lens™ sunglasses at all?

Miscellaneous

I bought your product on eBay, is it authentic?

Where is the nearest store near me?

Why can't I select the color and lens combination I want?

What is your privacy policy?

Is my personal and credit card information safe on your website?